Buying
help.

From choosing an offer to receiving your order. If you have already paid, start with My purchases.

How to buy

Choose an offer
Find a game or service in the catalog and open the product page. Region, platform, delivery method and conditions may differ between sellers.
Read the details
Check the seller’s description and terms. Select your preferred options or quantity before paying.
Check the final price
We verify the selected option’s price before sending you to payment. Check the product, total and email address again on the payment page.
Pay and receive your order
Open the purchase page after payment. It contains your digital item or the seller’s instructions. A link is also sent to the email used at checkout.

Choose the right offer

A game or service can have different kinds of offers. Compare the type of product — key, account, subscription, top-up or service — as well as its price.

Check the platform, activation region, access duration and seller terms.
Read reviews for this particular product and its sales figures when available.
Check whether you must enter a code, message the seller or complete another step after payment.

Ask the seller before paying if anything in the offer is unclear.

Price and payment

The catalog can show a starting price. Selected options and quantity can change the total. ROFLO checks the selected price before opening the supplier’s payment form.

Opening the payment page is not proof of a completed purchase. Look for a paid order on the purchase page and a payment confirmation. If the displayed total differs from what you expect, do not confirm payment; return to your selection.

Find your purchase

Open My purchases ↗ using the email entered at checkout. Also check your inbox and spam folder for the purchase link.

Delivery varies by offer. A key or file may be displayed immediately; a service may require further instructions or a message to the seller. Read the terms of that specific offer.

Charged but cannot find your item?

Check the payment status and My purchases first. Do not pay for the same order again until its status is clear.

Contact the seller

For manual delivery or an issue after payment, open your paid order and use the seller conversation on that page. Include the order number, what you expected and what happened. You can attach an error screenshot without sharing passwords or payment credentials.

ROFLO displays offers from independent sellers. Delivery, warranties and dispute handling follow the specific offer and the payment platform’s terms.

Order problems and refunds

If an item is missing, does not work or differs from its description, contact the seller through your paid order first. Keep the order number and a clear description of the problem. If it remains unresolved, use the dispute or support options on the purchase page.

Refund eligibility and method depend on the digital product, whether it has been delivered and the purchase terms. A revealed unique key can have different refund conditions from an unfulfilled service.

Open your paid order ↗

Do I need a ROFLO account?

No account is needed to buy. A ROFLO account helps save favorites and your cart. Use the checkout email to find paid orders through the payment platform’s My purchases page.

Buy safely

Check the website address and total before entering payment details.
Do not send your email, bank or ROFLO password in a conversation. If a service asks for account details, read its terms and consider the risk before buying.
Keep discussions about a paid order on its purchase page so the history is preserved.
Brand names help locate offers. ROFLO is an independent storefront; an offer does not imply endorsement by the brand owner.